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Terms of Service

Draft — pending legal review before publication. This text is a drafting starting point, not legal advice, and bracketed items are placeholders.

Version 0.1-draft · Effective [Effective date — set at publication] · Last updated 6 October 2026

1. Acceptance and eligibility

These terms govern your use of Revaizo, operated by [Operator legal name]. By signing in or using the service you accept them. If you sign up for a business you confirm you are authorised to act for it and bind it to these terms. You must be at least 18 years old and able to form a binding contract under Indian law. By signing in you agree to these terms and the Privacy Policy. Customers see a short notice that links to the Privacy Policy before the flow starts, with a separate clear action (such as an “I agree, continue” button) for consent to data processing.

2. The service

We give businesses QR codes that take customers through a short experience checklist and produce an editable review draft.

  • We never post reviews for anyone. Customers always review and submit on Google themselves.
  • Drafts are suggestions based only on what the customer ticked; the customer must read and edit them before posting.
  • We do not write, verify or endorse review content, and we do not guarantee any rating, number of reviews or Google outcome.
  • Support is by email or from the dashboard; we do not guarantee a response time. The service may change, be unavailable at times, or be discontinued. We give owners reasonable notice of discontinuation.

3. Owner obligations

  • Provide accurate business information and keep it current.
  • Follow Google's review policies: no incentives or rewards for reviews, no discouraging or suppressing negative reviews, no selectively soliciting only positive reviews, and no scripting or pressuring what customers say. You must not steer customers' selections.
  • Upload only logos and content you have the right to use.
  • Keep your sign-in secure and be responsible for activity under your account.
  • Make sure reviews collected through your QR codes are genuine, and do not post or ask others to post fake or paid reviews.
  • You decide why customer feedback is collected. Use it only to improve your business and comply with the DPDP Act where it applies to you. Do not use it for unrelated marketing or try to identify customers. For customer feedback we process it only to run the service for you, help you answer data-rights requests, tell you without undue delay if a breach affects it, and delete or return it when your account ends.

4. Customer obligations

Use the flow honestly and only to describe your own genuine experience. Do not submit fake, repeated or automated responses. Post a draft to Google only if it is accurate and reflects your experience.

5. Free trial and paid plans

Provisional — pending billing go-live. Pricing and refund terms below may change before billing is enabled.

  • New businesses get a free 30-day trial. When it ends, a paid plan is needed to keep using the service.
  • Paid plans: Starter, Growth and Custom, billed monthly or annually. Current prices are shown in the dashboard and are charged via Razorpay.
  • Subscriptions renew automatically for the same period until cancelled. You can cancel at any time; access continues to the end of the paid period.
  • [Renewal reminders, self-serve cancellation, and RBI pre-debit notice for card renewals: to be confirmed before billing goes live.]
  • Prices are in Indian rupees and include GST, and we issue tax invoices. [GSTIN capture: to be confirmed before billing goes live.]
  • Refunds: [refund terms to be confirmed, e.g. no refunds for partial periods except where required by law].

6. Acceptable use, suspension and termination

You must not misuse the service, attempt to break or overload it, generate fake sessions, or breach Google's policies or the law. We may suspend or terminate accounts that violate these terms or put the service or other users at risk, with notice where practical. [Suspension stages, any grace period and what happens to your data while suspended: to be confirmed and described here.] Accounts on an expired trial with no paid plan, or unused for [12 months], may be closed after we email a warning; data is then deleted as set out in the Privacy Policy. You may stop using the service and delete your account at any time. [Data export after closure and the deletion period: to be confirmed, and must match the Privacy Policy.] If you ask us to erase your data, we do so promptly.

7. Content ownership and licence

Owners keep ownership of their business content, including logos. You grant us a non-exclusive, worldwide licence to host and display it in the customer flow and dashboard for as long as your account is active, solely to provide the service.

8. Our intellectual property and feedback

We own the service, including the software, designs, models, prompts and brand. We give you a limited, non-exclusive, non-transferable right to use it while your account is active. If you give us feedback we may use it without obligation. We may use aggregated, de-identified data to run and improve the service.

9. Prohibited content and reporting

We act as an intermediary for content you upload. You must not upload or share anything that is unlawful, infringes anyone's rights, is defamatory, obscene, misleading, harmful to children, impersonates someone, contains malware, or threatens India's unity, security or public order, as listed in the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. [Annual reminder of these rules: to be confirmed.]

We may remove content and act on lawful orders, including valid copyright complaints under the Copyright Act, 1957. Send a complaint to the grievance officer with the work, the infringing content and your contact details. Report content or complain to our grievance officer, [Grievance officer name] (hello@example.com). We acknowledge complaints within 24 hours and resolve them within 15 days.

10. AI-generated content

Drafts are produced by AI models from the customer's selections and may be imperfect. They are not statements by us or the business. The customer is responsible for reviewing, editing and deciding whether to post what they submit.

11. Disclaimers, liability and indemnity

The service is provided “as is” to the extent permitted by law, with no warranty of uninterrupted or error-free operation or of any business result.

To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, goodwill or data. Our total liability to you for any claim is limited to the greater of the fees you paid us in the 12 months before the claim arose and ₹[10,000].

You will indemnify us against claims, losses and costs arising from your content, your breach of these terms or the law, or your breach of Google's policies. Nothing here excludes liability for fraud or wilful misconduct, or any liability that cannot be excluded under Indian law. Neither party is liable for delay caused by events beyond its reasonable control.

12. Not affiliated with Google

Revaizo is an independent product. It is not affiliated with, endorsed by or sponsored by Google. Google is a trademark of Google LLC. Other names, such as Razorpay, belong to their owners.

13. Governing law and jurisdiction

These terms are governed by the laws of India.

Try to resolve disputes first by writing to us and negotiating for 30 days. If unresolved, they go to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in [city], in English. Either party may seek urgent interim relief from a court. Courts at [State], India have exclusive jurisdiction over matters that arbitration does not cover. This does not take away any right you have as a consumer to approach a consumer commission.

14. Changes and contact

We may update these terms; the version and date above will change and we will notify owners of material changes by email or in the dashboard at least 30 days before they apply. If you disagree, you can close your account.

These terms and the Privacy Policy are the whole agreement between us. If a clause is unenforceable the rest still applies. We may assign these terms to a successor; you may not without our consent. Delay in enforcing a right is not a waiver. Clauses that by their nature should continue (for example liability, indemnity, IP and disputes) survive termination. We send notices to your account email; legal notices to us go to the registered address and email below. If these terms and the Privacy Policy differ on personal data, the Privacy Policy prevails.

Operator: [Operator legal name], [Registered address] [CIN / GSTIN]. Questions: hello@example.com.